FAQ

Here we explain everything you need to know, short and sweet. If you can't find something that is important to you, just send us a message via our contact form.

Sustainability first.

treeletic uses exclusively natural materials such as cork, organic cotton, or wood. These materials are sustainably grown and processed without the use of harmful chemicals. They are durable and biodegradable.

Furthermore, we use natural dyes derived from plants instead of synthetic dyes.

We are proud to reflect the beauty and diversity of nature in every product.

We place particular emphasis on ethical conduct, fairness, and responsibility. Every product has undergone a selection process based on strict criteria. We are transparent about our standards and efforts and ensure that our actions are truly sustainable.

Our customers can be certain they are ordering products based on an ethical, fair, and responsible approach. Because every single decision makes a difference.

We ship in largely neutral and recyclable cardboard boxes. All products are placed in the shipping packaging without any additional individual outer packaging; for individual products, natural filling material is used to protect the items.

It is precisely here that it is very important to look very closely. For products such as organic cotton, a GOTS certificate is an additional proof of sustainability that is also recognized by environmental organizations.

However, we are rather critical of initiatives such as "order-plant trees." These are often backed by private-sector organizations, and it is hardly transparent how implementation actually takes place.

For local production, it sometimes does not make economic sense to introduce an extensive certification process that would be at the expense of product prices.

Wherever it is possible, sensible, and transparent, we use certifications or labels and provide information about them.

We work exclusively with DHL and ship all our packages using GoGreen. With GoGreen, transport-related CO2 emissions are offset. All our packages are plastic-free.

Ordering, Payment Options & Shipping

We ship daily; orders typically reach the customer within 1-2 days.

Upon confirmation of your order, you will receive a tracking ID in the next step, with which you can track your order online at any time.

Yes, that is no problem.

We offer all common payment methods, as well as payment by invoice.

In the express checkout, your preferred payment methods will be displayed, allowing you to place an order directly. For further payment options, simply enter your customer details and select the desired payment method.

Simply sign up for our newsletter to do so. You will then receive the code directly via email.

We ship worldwide. You can find the shipping costs for international deliveries here.

Returns & Exchanges

As part of our treeletic satisfaction guarantee, we offer an extended return period. You can return any item purchased from us within 30 days without giving any reason.

If you would like to exchange an item, you can simply place a new order in our shop and send us a quick email at bestellung@treeletic.de.

We will process your return as quickly as possible and initiate the refund within 7 days.

#iamtreeletic

We see ourselves as a community where we bring together our team, customers, partners, ambassadors, and friends under #iamtreeletic. Our top priority is the brand promise that we offer with #iamtreeletic.

#iamtreeletic represents everyone who values sustainability and high-quality, durable sports products. Sport and sustainability simply belong together.

Collaborate with treeletic

We share the passion of everyone involved in sports. We offer permanent special discounts for personal trainers, yoga teachers, and other coaches in the sports sector. Please send your details and your license to partner@treeletic.de. You will then receive an individualized code for your purchases in our shop.

Would you like to resell our products to your customers? We have a special reseller program; you can find more information about it here.

Our concept has convinced you, you are athletic and active on social media? Then simply get in touch with us, tell us a little bit about yourself, and provide your social media accounts. We are happy to review the possibility of a collaboration. Ambassadors can test our products exclusively and also receive shopping benefits. Simply send us a message here.